Refund policy

Change of Mind
We accept returns for change of mind within 14 days of delivery, provided the item is unworn, unused, and returned in its original packaging including the kraft card and safety card. Return postage is at the customer's expense. Once we receive and inspect the returned item, we'll process a refund to your original payment method or offer an exchange, your choice.

Faulty or Incorrect Items
If your necklace arrives faulty, damaged, or different from what you ordered, please contact us within 14 days of delivery. We'll cover the cost of return postage and provide a full refund or replacement, in line with your rights under Australian Consumer Law.

How to Start a Return
Get in touch via our Contact page with your order number and the reason for the return, and we'll guide you through the next steps.

Non-Returnable Items
For hygiene and safety reasons, we're unable to accept returns on necklaces that show signs of wear.

Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded, including the right to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.